ceobat Privacy Policy

1. Introduction and Scope

ceobat is an online betting and casino platform operated for users in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") describes how ceobat collects, stores, uses, and protects your personal information.

This Policy applies to the ceobat website (ceobat.cam), mobile applications, and all services we provide. By using or registering on our platform, you are considered to have given your consent to this Privacy Policy.

ceobat reserves the right to change this Policy. If any changes are made, we will notify you via your registered email or through a notice on the platform. Continued use of the platform after any changes will be considered acceptance of the updated Policy.

2. What Information We Collect

When you create an account on ceobat, use our services, or contact us, we may collect the following types of information:

2.1 Information You Provide Directly

• Full name, email address, and date of birth
• Username and password provided when creating an account (stored in encrypted form)
• Payment-related information — bKash, Nagad, or Rocket number (the full number is never stored; only a partial reference is kept)
• Documents uploaded for identity verification (copy of national ID card or passport)
• Messages and communication details you send to customer support

2.2 Automatically Collected Information

• IP address and geographic location (country level only)
• Browser type, operating system, and device identifier
• Site usage logs — which pages you visited, how long you stayed, where you came from
• Information obtained from cookies and similar tracking technologies
• Gaming history, betting patterns, and transaction records

2.3 Information Received from Third Parties

• Transaction confirmation information from payment processors
• Verification results received from identity verification services
• Risk assessment information from fraud prevention and security services

3. How Your Information Is Used

ceobat uses your information for the following purposes:

3.1 Service Delivery and Operations

• Creating, verifying, and managing your ceobat account
• Processing deposits, withdrawals, and other financial transactions
• Managing bonuses, promotions, and VIP rewards
• Providing technical support and customer service
• Sending important notifications related to your account

3.2 Security and Protection

• Detecting and preventing fraud, money laundering, and other illegal activities
• Verifying users' age (21+)
• Preventing unauthorized access to accounts
• Enforcing our terms and conditions

3.3 Service Improvement

• Analyzing and improving the user experience
• Testing new games and features
• Identifying and resolving technical issues on the platform

4. Cookies and Tracking Technologies

ceobat uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help our platform recognize you and remember your preferences.

4.1 Types of Cookies

• Essential Cookies: Required for login sessions, security verification, and core functionality. Disabling these will prevent the site from working properly.
• Functional Cookies: Remember your language preference, balance display settings, and other user preferences.
• Analytics Cookies: Help analyze patterns in site usage. This information is used in aggregated form.

4.2 Cookie Controls

You can control or delete cookies from your browser settings. Please note that disabling essential cookies will prevent you from logging in or making financial transactions on the site.

5. Information Sharing and Disclosure

ceobat may share your information with third parties in certain limited circumstances. Those circumstances are described in detail below:

5.1 Service Provider Partners

We use trusted third-party services to help operate our platform, including:

• Payment processors (payment gateways for bKash, Nagad, Rocket)
• Identity verification agencies
• Cybersecurity and fraud prevention services
• Game software providers (for gameplay data only)
• Hosting and cloud service providers

All these partners operate under confidentiality agreements and may use your information only for specified purposes.

5.2 Legal Obligations

In the following cases, we may be required to disclose your information to legal authorities:

• As part of a court order or valid legal process
• At the request of relevant authorities under anti-money laundering (AML) regulations
• To cooperate with investigations into serious fraud or criminal activity

6. Information Security Measures

ceobat takes industry-standard technical and organizational measures to keep your personal information secure.

6.1 Technical Security

• SSL/TLS Encryption: All data exchanged between your browser and our servers is transmitted through an encrypted connection.
• Password Hashing: Your password is not stored directly; it is stored using strong cryptographic hashing methods.
• Firewall and IDS: Advanced firewalls and intrusion detection systems remain active around the clock.
• Data Masking: Payment numbers and sensitive information are displayed with partial masking.
• Two-Factor Authentication (2FA): An additional verification layer is provided for account security.

6.2 Organizational Security

• Only staff who require it have access to personal information (principle of least privilege)
• All staff are trained on privacy and data protection
• Regular security audits are conducted
• A rapid response plan is in place for data breach incidents

7. Data Retention Period

ceobat retains your personal information only for as long as necessary. The following factors are considered when determining the retention period:

• Active Account: All information is retained for as long as the account remains active.
• After Account Closure: Transaction records are kept for a specified period as required by anti-money laundering and financial regulations.
• Marketing Data: Deleted immediately upon withdrawal of your consent.
• Technical Logs: Generally kept for a limited period.

If you close your account, we will take steps to delete or anonymize your personal information as soon as possible, except for information that must be retained due to legal obligations.

8. Your Rights and Choices

As a ceobat user, you have the following rights over your own information:

8.1 Access and Portability

You may request a copy of the information we hold about you. We will provide it within 30 business days in a structured, commonly usable format.

8.2 Right to Correction

If the information we hold about you is incorrect, you can have it corrected. General information in your account profile can be updated directly. Contact customer support for changes to important documents.

8.3 Right to Deletion

You may request closure of your account and deletion of your personal information. However, financial transaction records and information covered by anti-money laundering (AML) regulations may need to be retained for a specified period due to legal obligations.

8.4 Opting Out of Marketing Communications

You may opt out of our promotional emails or notifications at any time. Use the "Unsubscribe" button in any email or contact customer support. Please note that important account-related notifications cannot be turned off.

8.5 How to Exercise Your Rights

To exercise any of the rights above, please contact our customer support. We will respond to your request as quickly as possible after verifying your identity.

9. Protection of Minors

ceobat strictly prohibits use of the platform by anyone under the age of 21. We do not knowingly collect information from minors.

If we become aware that information has been collected from a person under the age of 21, we will immediately close that account and delete the collected information. If a parent or guardian believes their child has registered on the platform, please contact us without delay.

10. Third-Party Services and Software

Various game provider software is used on the ceobat platform, such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, Ezugi, Microgaming, and others. These providers may process your gameplay data.

Third-party game providers operate under their own privacy policies. We ensure that they maintain ceobat's data protection standards. However, ceobat is not responsible for third-party policies.

Payment service providers — bKash, Nagad, and Rocket — follow their own privacy policies. When completing a transaction, you may provide information directly on their platform, which falls under their respective policies.

11. Policy Changes and Updates

ceobat may change or update this Privacy Policy from time to time. Depending on the nature of the change, we will notify you in the following ways:

• Major Changes: A notification will be sent to your registered email and a clear notice will be shown on the platform.
• Minor Changes: The "Last Updated" date at the top of the page will be changed.

Continued use of the platform after any changes will be considered acceptance of the updated Policy. If you do not agree to the new Policy, you may request closure of your account.

We can supply previous versions of this Policy upon request.

12. Contact Us

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our privacy team is always ready to respond to your requests.